Terms & Conditions
No Cost EMI – Detailed Terms, Conditions & FAQ
1. What is No Cost EMI?
No Cost EMI (Equated Monthly Instalment) is a promotional payment method that allows customers to purchase products by splitting the total price into equal monthly instalments without paying any additional interest or charges.
For example, if a customer buys a product worth INR 9,000 on a 3 month tenure, they will pay INR 3,000 per month for 3 months, totaling INR 9,000 with no extra cost.
2. Can customers choose the EMI tenure?
Yes. Customers may choose from available EMI tenures such as 3 & 6 months, depending on what is offered for that particular product and bank.
3. Product Eligibility
No Cost EMI is applicable on select in-stock products priced above INR 5,000 on havells.com categories like:-
All product categories:
• Havells Fans
• Havells Water Heaters
• Havells Water Purifiers
• Havells SDA
• Havells Coolers
• Lloyd products
No Cost EMI is NOT available on:
a. Out-of-stock products
b. Services and extended warranties
4. What happens if a No Cost EMI order is returned?
If a customer returns a No Cost EMI order, the promotional cost amount and applicable tax charged will be refunded entirely, subject to product return policy compliance.
5. Eligible Payment Methods
No Cost EMI is available on credit cards issued by major banks such as Axis, ICICI, HDFC, SBI, Citi Bank, IndusInd, Yes Bank, Kotak, RBL, HSBC, Standard Chartered, and others.
6. Is the customer exposed to any financial risk?
No. Under the No-Cost EMI arrangement, all credit and repayment-related risks, including any risk of default or bad debt, are borne solely by the issuing bank or financial institution. The seller receives payment as per the applicable settlement process and is not responsible for the customer's credit obligations.
Any applicable interest reversals, processing fees, taxes, charges, refunds, or EMI-related adjustments shall be governed by the terms and conditions of the issuing bank. In the event of any dispute concerning EMI charges, refunds, or bank levies, customers are advised to contact their respective bank directly, as such matters are outside the seller's control.
Disclaimer: The seller shall not be liable for any bank-imposed charges, interest adjustments, or financial implications arising from the customer's EMI agreement with the issuing bank.
TERMS & CONDITIONS – NO COST EMI
General Terms
• These terms apply to No Cost EMI transactions made using eligible credit/debit cards.
• The No Cost EMI facility is valid only on purchases from www.havells.com or the Havells One mobile application.
• The facility is available only on selected products and with selected banks.
• Eligible products will display EMI and bank eligibility on the respective product page.
• Only one eligible product should be added to the cart. Adding additional products or services will disqualify the order from No Cost EMI benefits.
• Some banks may levy conversion or processing fees. Such charges are not covered under the No Cost EMI offer.
• No Cost EMI is not applicable on payments made through UPI, net banking, wallets, or Pay on Delivery.
• Eligibility on Bank Cashback and EMI will be available on Product Pages, it is offered/ available. If customer transaction is eligible for discounts sponsored by Havells, a confirmation message will be displayed on eligible card or account in checkout page. Please cross check the final payment amount on payment page while placing the order again.
• Wherever any discount is applicable, for eligible non-EMI transactions, the net payable value will reduce instantly and for eligible EMI transactions the loan conversion will happen on the reduced value after instant discount.
• For any queries related to offer eligibility, user need to contact Havells on support desk before completing the purchase. Havells will be unable to settle any claims of Instant discounts if transaction was completed without offer application due to any tech failure, restrictions on user's card or any other reason.
• Havells India reserves the right to change the banks offering the No Cost EMI or stop No Cost EMI payment option at any time without prior notice and without any liability on www.havells.com and/or Havells One application or any other interface operated and managed by Havells.
• All Disputes are subject to laws of India.
How No Cost EMI Works?
• The total of principal + interest charged by the bank equals the invoice amount after deducting instant discount.
• Havells will provide the equivalent of the EMI interest as instant discount.
• Banks may levy GST or taxes on EMI-related charges, which the customer must bear.
Customer Eligibility Requirements
Customers may avail the No Cost EMI facility only if:
• The order is not cancelled
• The product is not returned or exchanged.
Liability & Bank Terms
• EMI approval, processing, cancellation, and interest rules are governed by the issuing bank.
• Havells is not liable for the availability or non availability of EMI facilities.
• Refund responsibility remains with Havells in case as specified in refund/ cancellation guidelines; loan cancellation and all other ancillary and incidental terms, rights remains with the bank. We will Process Cancellation incase if order is cancelled due to No Stock/Damage delivery and refund full transaction amount which was credited in Havells account. For EMI Cancellation customer may contact bank.
• All disputes are subject to the laws of India.
• Individual bank terms and conditions for the issuing bank on EMI transaction will also be binding for "No Cost EMI" transaction on Havells and should be read thoroughly by consumer.
• Havells is only responsible for refund of the transaction. Cancellation of loan will be as per the terms and condition of issuing bank.
Bank Cashback & Eligibility
• EMI and cashback eligibility are displayed on product pages.
• For eligible EMI transactions, loan conversion takes place on the discounted value.
• Customers must contact Havells support before completing the purchase if unsure about eligibility. Post transaction claims will not be entertained.
Cancellation Rules
1. If an order is cancelled by the customer/admin/RTO/return, Gateway team will notify the bank
2. The customer must also inform the bank to cancel the EMI.
3. Processing fee will be:
• Borne by Havells if cancelled by admin
• Borne by customer if cancelled by customer
4. Havells is not responsible in any manner whatsoever, if the customer fails to inform bank about EMI cancellation.
EMI-related queries are solely between the customer and the bank/NBFC.
Cancellation or Return of the Shipment
• If cancelled before shipment, the entire amount will be refunded.
• The bank will cancel the EMI plan once the customer informs them.
• Bank processing fees (if charged) may or may not be refunded per bank policy.
Cancellation after Shipment / Return after Delivery
• EMI will continue until the refund is processed.
• After Havells confirms the return, the principal amount is refunded to the card.
• Refund of Interest and processing fees are subject to bank policy.
• No Cost EMI benefit may be revoked in case of partial cancellations.
Bank Terms
• EMI conversion, recalculation, and refund are governed by the issuing bank.
• Havells is not responsible for delays in interest reversal or EMI restructuring.
Refund Timelines
Refunds may take 7–10 business days from the date of cancellation or return confirmation.
• The NCEMI benefit may stand revoked in case of partial cancellation or refund, and the customer may bear the applicable interest charged by the bank.
Modification of Terms
Havells may modify, amend, or withdraw the No Cost EMI offer without prior notice. Continued use indicates acceptance of revised terms.
Customer Support
For No Cost EMI queries:
Email: support.ecom@havells.com
Phone: 08045811290
Partial Cancellation Scenarios
If a customer cancels part of an order:
1. Havells calculates revised value and informs the payment gateway/bank.
2. The bank recalculates the EMI plan or refunds excess amount.
3. Already paid EMI instalments are adjusted or refunded by the bank.
Customers do not manually adjust EMI; banks handle restructuring.
Mixed Cart Transactions
If the cart contains both eligible and non eligible items:
• The entire amount may be converted into one EMI loan by the bank.
• No Cost EMI benefits apply only to eligible items.
• Standard EMI charges apply to non eligible items.
Interest & Charges
• EMI interest and tenure options depend on the issuing bank.
• Processing fees or GST may apply.
• Interest subsidy for eligible items is borne by the platform and is non refundable.
Bank’s Role
The issuing bank completely manages EMI conversion, interest computation, and refunds. The seller is not responsible for EMI processing delays.
Disclaimers
• EMI offers are subject to bank approval.
• Havells may modify or discontinue EMI offers anytime without notice.
Foreclosure
• In this case customer will have to directly contact with bank and talk about this. Havells and Pay u will not be involved.
• The Bank will continue to make payments to Havells as usual, and there will be no change to the existing process.
*Bank's EMI on Havells Online Store could be on the customer interest bearing model. EMI is on the sole discretion of the banks/issuers/Non- Banking Financial Companies (NBFCs) at applicable rate of interest. All EMI related query/transaction is between customer & the banks/issuers/Non- Banking Financial Companies (NBFCs). Havells shall not take any responsibility under any circumstances with regard to any dispute between customer and banks/issuers/Non-Banking Financial Companies (NBFCs).
EMI Disclaimer
EMI options available on the Havells Online Store may be offered under the customer interest-bearing model, subject to the sole discretion of the respective banks, card issuers, or Non-Banking Financial Companies (NBFCs), and at the applicable rate of interest determined by them.
All EMI-related approvals, transactions, charges, and queries are solely between the customer and the respective bank, issuer, or NBFC. Havells shall not be liable or responsible, under any circumstances, for any dispute, claim, loss, or issue arising between the customer and the bank, issuer, or NBFC in relation to EMI transactions.
Havells does not control or influence the availability, terms, eligibility, interest rates, or approval of any EMI facility offered by banks, issuers, or NBFCs.
